Need help?
Frequently Asked Questions
Check the answers to the most frequently asked questions about shipping, delivery times, exchanges, and much more.
If you can't find the information you're looking for, contact us here. We are always available to help! 🌞
ORDERS
Delivery times vary for each country:
- Portugal (Mainland) : 1-2 business days
- Portugal (Islands - Madeira and Azores): 2-5 business days
- Spain (Mainland): 1-2 business days
- Spain (Balearic and Canary Islands): 4-8 business days
- Italy: 2-5 business days
- Netherlands: 2-5 business days
- Germany: 2-5 business days
- France: 3-8 business days
- Greece: 3-8 business days
- United States: 5-10 business days
Check more information about delivery on the page Shipping and Delivery.
All orders include a tracking code to follow the delivery.
We ship all orders on the same day or the next business day.
After shipping, we send an email with the tracking number to follow the delivery.
After we prepare and ship your order, you will receive an email with the tracking number on which you just need to click to track the delivery.
Yes, we ship worldwide.
To learn more about shipping and delivery times, check the Shipping and Delivery page.
It is only possible to cancel an order if it is not yet being prepared for shipment.
Since we try to ship orders quickly, please contact us as soon as possible.
Products
Click here to check our size guide.
We are always available to provide extra help in choosing the ideal size or details about a specific item. Get in touch with us through one of the following ways:
- Online Chat (bottom right corner)
- Fill out the form on the Contact us page
- Social media: Instagram or Facebook
- Email: geral@aloeclothing.com
At the moment, we do not have different size options available for bikinis, we only sell the set in the same size.
Most of orr bikinis are adjustable, please check the details of each model in the product description.
We are always available to provide extra help in choosing the ideal size or details of a specific item. Just get in touch with us through one of the following ways:
- Online Chat (bottom right corner)
- Fill out the form on the page Contacta-nos
- Social media: Instagram ou Facebook
- Email: geral@aloeclothing.com
If you find that the ordered item is not the correct size or is not to your liking, you can exchange/return it within a 14-day period after the delivery of the order.
The products must be in the same condition as they were sent, with the original tags and unused. The shipping costs involved in exchanges and returns are the responsibility of the customer.
To make an exchange or return, send an email to geral@aloeclothing.com indicating the order number and you will receive instructions on how to proceed.