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Frequently Asked Questions
Check the answers to the most frequently asked questions about shipping, delivery times, exchanges, and much more.
If you can't find the information you're looking for, contact us here. We are always available to help you! 🌞
ORDERS
O envio para os Estados Unidos demora entre 5 a 10 dias úteis.
Faz a tua encomenda hoje, enviamos amanhã! 🌞
Todas as encomendas são enviadas a partir do nosso armazém em Portugal dentro de 1 dia útil.
Assim que a tua encomenda for enviada, receberás um email de confirmação com o número de seguimento para acompanhar a entrega.
Delivery times vary for each country:
- Continental Portugal: 1-2 business days
- Madeira and Azores: 2-5 business days
- Peninsular Spain: 1-2 business days
- Spain (Islands): 4-8 business days
- Italy: 2-5 business days
- Netherlands: 2-5 business days
- Germany: 2-5 business days
- France: 3-8 business days
- Greece: 3-8 business days
- United States: 5-10 business days
Check more information about delivery on the page Shipping and Delivery.
All orders include a tracking code to follow the delivery.
We ship all orders on the same day or the next business day.
After shipping, we send an email with the tracking code to monitor the delivery.
Products
Click here to check our size guide.
We are always available to provide extra help in choosing the ideal size or details about a specific item. Get in touch with us through one of the following ways:
- Online Chat (bottom right corner)
- Fill out the form on the Contact us page
- Social media: Instagram or Facebook
- Email: geral@aloeclothing.com
If you find that the ordered item is not the correct size or is not to your liking, you can exchange/return it within a 14-day period after the delivery of the order.
The products must be in the same condition as they were sent, with the original tags and unused. The shipping costs involved in exchanges and returns are the responsibility of the customer.
To make an exchange or return, send an email to geral@aloeclothing.com indicating the order number and you will receive instructions on how to proceed.
After preparing and shipping the order, you will receive an email with the tracking code on which you just need to click to track the delivery.